What shipping options are available?
We offer standard and expedited shipping within the U.S. Exact options and delivery times are calculated at checkout.

How much does shipping cost?
Domestic standard ground shipping is complimentary on all orders.

When will my order arrive?
Orders typically process within 1–3 business days. Once shipped, you’ll receive a tracking number to monitor your bag’s journey.

What if my order is delayed or lost?
If your order hasn’t arrived within the estimated timeframe, contact us at hello@joansie.com. We’ll help track it or resolve any issues.

Can I return or exchange my JOANSiE bag?
Yes! Full-price merchandise purchased online can be shipped back within 14 days from the date of receipt to receive a full refund, excluding any shipping fees.  Items must be unused and in their original packaging.

How do I initiate a return or exchange?
Email hello@joansie.com with your order number and request. We’ll provide instructions for a smooth, seamless return.

Are there items that cannot be returned?
Limited-edition or final-sale items are non-returnable. Please check your order details before purchasing.

When will I receive my refund?
Refunds are issued to the original payment method within 5–7 business days after we receive the returned item.